Cbazi FAQ — Answers to All Your Questions, Right Here

No. Under cbazi's policy, each person may only hold one account. Multiple accounts are strictly prohibited — if detected, all associated accounts may be closed and any remaining balance forfeited.

Your account is activated as soon as your mobile OTP is verified. Simply make a deposit and you're ready to play. Identity verification (KYC) may be required for certain tournaments or special features.

You can update your email, phone number, and password from Account Settings — each change requires OTP verification. To update your name or date of birth, please contact support.

Click "Forgot password?" on the login page. An OTP will be sent to your registered mobile number. Use it to set a new password. The entire process takes just 2–3 minutes.

If your account has been suspended, contact Cbazi via Live Chat or email support. You will be informed of the reason, and your account may be reactivated upon submission of the required documents. If you wish to close your account yourself as part of responsible gaming, Responsible Gaming View page.

KYC (Know Your Customer) is an identity verification process. For large withdrawals or certain bonus claims, you may be asked to provide a photo of your national ID or passport. This helps protect your account and prevent fraud.

Minimum Deposit: BDT 200। Maximum Single Deposit: BDT 50,000. The daily limit depends on your account level and verification status. Higher limits apply for VIP members.

Your balance is usually updated within 5 minutes. If it hasn't reflected after 15 minutes, take a screenshot of the transaction and send it to Cbazi Live Chat. We resolve issues within 24 hours.

Cbazi does not charge any deposit fees. However, your mobile banking provider (bKash/Nagad/Rocket) may apply their own service charges in accordance with their policies.

Yes, deposits via selected banks are supported. However, mobile banking is the fastest option. Bank transfers may take 1–3 business days. Contact support for further details.

Once a deposit is credited to your balance, it generally cannot be reversed. However, if a technical issue causes a duplicate deposit, contact support with proof and the matter will be resolved.

Currently on Cbazi bKash, Nagad, Rocket and via credit/debit card. New payment methods are added regularly.

The minimum withdrawal is BDT 500. The maximum single withdrawal limit is BDT 1,00,000. Higher limits apply for VIP members. A maximum of 3 withdrawal requests can be made per day.

Identity verification (KYC) may be required for your first withdrawal or for large amounts. Upload a photo of your national ID. Once verified, future withdrawals will be processed even faster.

The reason for rejection will be communicated via email or in-app notification. Common reasons include: incomplete KYC, unmet bonus wagering requirements, or an incorrect account number. Resolve the issue and resubmit your request, or contact support for assistance.

Yes, but you'll need to meet the wagering requirements before withdrawing bonus funds. A 20x wagering requirement typically applies to the welcome bonus. Check the "Bonus" section of your account for full details.

Cbazi does not charge any withdrawal fees. However, your mobile banking provider or bank may apply their own service charges. VIP members enjoy special fee-free withdrawal benefits.

Wagering means you must bet a specified multiple of the bonus amount before you can withdraw. Example: a BDT 1,000 bonus with 20x wagering requires BDT 20,000 in bets. Wagering contribution varies by game — slots count 100%, casino games count 50%.

Log in to your account → go to "My Bonuses" → "Free Spins" section. You'll see your active free spins and can use them on eligible games. Free spins typically expire after 7 days.

You'll find a unique referral link in your profile. When a friend registers using your link and makes their first deposit, you'll receive a BDT 200 referral bonus. This bonus applies for every successful referral.

If your weekly play exceeds a set amount, you'll receive a 10% cashback every Monday — credited to your account automatically with no claim required.

Yes, every bonus has an expiry period. The welcome bonus must be used within 30 days, free spins within 7 days, and the referral bonus within 14 days. Any unused bonus will be cancelled once it expires.

Yes. Cbazi's Live Casino features real-time gameplay with professionally trained dealers, broadcast in high-definition video. Live tables are available 24 hours a day on Bangladesh Standard Time.

Bet on 30+ sports including cricket (IPL, BPL, World Cup), football (Premier League, World Cup, La Liga), kabaddi, tennis, and basketball. Live betting is also available.

Yes. All games on Cbazi use certified RNG (Random Number Generator) technology, verified by internationally recognised auditing bodies. Live games are broadcast in real time, leaving no room for manipulation.

Game Lobby or in the "Promotions" section to see all active tournaments. Play the designated games to earn points and climb the leaderboard. Top-ranked players win cash prizes.

Contact Live Chat support immediately. We will suspend your account and launch an investigation. Change your password and enable 2FA right away.

Yes. Privacy Policy all your data is stored on encrypted servers in accordance with our policy. No information is shared with advertisers or third parties.

Go to Account Settings → "Security" → enable "Two-Factor Authentication". You'll receive an OTP on your mobile each time you log in. Activating this adds an extra layer of protection to your account.

Cbazi will never ask for your password via email or message. If you receive any suspicious communication, do not click on it — report it to support immediately. The only official Cbazi domain is cbazi.onl.

Yes, the Cbazi app includes all the features available on the website — gaming, deposits, withdrawals, bonuses, Live Casino, and Sports Betting. You'll also receive exclusive offers via push notifications.

On Android, enable "Install from unknown sources" (Settings → Security). On iOS, approve the device trust setting. If you run into any issues, contact Cbazi support — they'll walk you through it step by step.

Yes, you can log in to both the app and the website using the same account. Any action on one is instantly reflected on the other — your balance and history stay fully in sync.